At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we deliver improved outcomes at lower cost through early diagnosis and longitudinal care management of chronic conditions.
We are looking for a Senior Product Manager to own Customer Integrations.
You are accountable for ensuring that the data our customers provide is complete, reliable, and continuously useful for the clinical workflows, analytics, and provider-facing tools built on top of it. You will work directly with customer data and technical teams as their primary counterpart at CPH, and you will build the integration infrastructure that lets us scale as our customer base grows.
You are accountable for whether the data actually works for products, for providers, and for customers, and for recognizing when it does not.
As a Senior Product Manager of Customer Integrations, you will:
- Customer data completeness and reliability across markets. Claims, pharmacy, labs, enrollment, provider alignment, and clinical data should be fit for purpose in every market we operate in. You are accountable for that outcome across the full lifecycle, from initial onboarding through ongoing data health.
- Direct enterprise customer relationships for data delivery. You work directly with customer data and technical teams, driving execution, resolving quality issues, and building the kind of trust that comes from deep technical engagement. You balance hands-on partnership with standard approaches that work across the customer base.
- Integration infrastructure that compounds. Every integration you run should make the next one faster. You will build playbooks, standard data expectations, reusable patterns, and monitoring frameworks that make onboarding predictable and scalable, leveraging AI to automate validation and reduce manual effort as the customer base grows.
- Concurrent execution across customers. You will manage multiple customer integrations in parallel, making prioritization decisions and maintaining momentum across a growing portfolio.
- Downstream accountability. You work closely with data management, engineering, analytics, and clinical product teams to close the gap between data arriving and data being useful for the workflows that depend on it.
- AI-augmented data operations. You will leverage AI to accelerate everything, from investigating data to triaging quality issues. You build AI first repeatable patterns that scale to a growing number of customers and data sources.
Success in this role looks like:
- Time from customer contract to high-confidence data readiness compresses as integration infrastructure matures.
- Enterprise customers view you as a trusted technical partner who understands their data, their constraints, and how to move forward together.
- Cl