Senior Product Manager, Customer Experience CX - The RealReal

About The Role

What You Get To Do Every Day

Define and execute a two-year product roadmap rooted in deep retail, e-commerce, and digital marketing expertise.

Partner cross-functionally with Engineering, UX, and AI teams to ship high-impact features that move the needle on meaningful KPIs.

Drive high-velocity experimentation cycles to transition from analysis-driven OKRs to live, customer-facing feature tests.

Conduct rigorous data analysis and user research to validate product hypotheses and strategic direction.

Lead the design and implementation of complex customer and consignment journeys to reduce friction and increase retention.

Champion a culture of rapid iteration by managing sprint cycles that balance long-term scale with immediate impact.

Communicate product vision and progress to senior leadership and stakeholders to ensure organizational alignment.

What You Bring To The Role

Minimum Requirements:

5+ years of experience in Customer Product Management within an e-commerce environment.

Proven track record of managing complex customer journeys and multi-step conversion funnels.

Hands-on experience leveraging AI tools to drive rapid experimentation and personalization.

Demonstrated ability to translate business strategy into a multi-year technical roadmap.

Strong analytical skills with experience using data to drive rigorous user research and validation.

Preferred Requirements:

Experience optimizing marketing customer journeys and lifecycle engagement strategies.

Experience in the luxury retail or secondary resale market.

Experience scaling product features in a high-growth, marketplace-driven environment.

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

Find out more about our Benefits here.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for cons