Senior Product Manager - Billing - gaiia

🤙🏼 About gaiia

At gaiia , we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, flexible vacations, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

🎭 Role & Team

As a Senior Product Manager on the Billing squad at gaiia , you will own the product vision for one of the most critical modules of our platform: Billing & Revenue Management . Billing is the backbone of every telecom operation. It touches every customer, every transaction, and every dollar. Getting it right means building a system that is powerful enough to handle complex rating, charging, and invoicing scenarios, yet intuitive enough for our customers' teams to operate with confidence.

You will work closely with your squad (a Team Lead, Full-Stack Developers, a Product Designer, and a QA Specialist) to identify opportunities, shape solutions, and deliver value continuously. You will also collaborate with fellow Product Managers and Product Designers from other squads, and work cross-functionally with Customer Success, Sales, and Implementation teams who rely on billing as a core part of the customer experience.

In this role, you will develop a deep understanding of telecom billing models, payment processing, tax compliance, and the revenue operations challenges our customers face. You will champion solutions that reduce complexity, automate manual workflows, and give our customers the financial clarity they need to run their businesses.

The Billing Squad

The Billing squad is responsible for building and evolving gaiia 's billing engine, rating and charging infrastructure for all supported services, and the agent-facing billing interfaces.

A successful candidate will be comfortable navigating the intersection of complex business rules and elegant user experiences. Someone who can think in billing cycles and edge cases while never losing sight of the end user.

🪄 What you're going to do

• Collaboratively define the product strategy for the Billing module with your squad, stakeholders, and leadership team.
• Identify, research, and prioritize work for your team based on customer feedback, operational data, and business goals.
• Use data analysis, customer interviews, and competitive research to become an expert in telecom billing and revenue management.
• Ensure your team consistently tackles the most impactful items by owning and maintaining the backlog.
• Develop and ma