General Summary:
The Senior Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross-functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions.
Essential Duties and Responsibilities:
- Establishes operational plans for the Product Management team
- Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results
- Provides support to the Product Management team, with a high attention to detail
- May require communication with ConnectWise leadership
- May coach, review, and/or delegate work to other team members
- Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy
- Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative
- Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities
- Interacts with customers and prospects to define market requirements and communicates the needs to the development team
- Monitors product performance to evaluate adoption rates, user experience, and production issues
- Prioritizes the product backlog in conjunction with overall business and partner needs
- Represents ConnectWise in all partner engagements, events, conferences, and other venues
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage large, complex projects and processes independently with limited supervision
- Recognized expert in applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and partner requirements
- Strong communication and presentation skills, verbal and written, with the ability to effectively communicate with technical and non-technical audiences
- Ability to work in rapid pace environment, while maintaining high quality work
- Demonstrated commitment to partner and team-oriented management
- Strong knowledge of software development, database, server/client, and similar technical concepts
- Strong understanding of the techniques and methods of modern product management
- Detail-oriented with the ability to work on multiple priorities simultaneously
- Knowledge of MSP industry
- Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite
Working Conditions:
- US-Remote (EST working hours)
- Up to 10% travel