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Senior Product Manager (AI) - Agent

Paytm is seeking a Senior Product Manager (AI) - Agent to build a full-stack AI Agentic Platform for customer, sales, and internal workflows. This role involves designing and operating multi-agent systems, fine-tuning language models, and ensuring safety and compliance within AI products. The ideal candidate will have experience with multi-agent frameworks, LLM operations, and building beloved products.

About the role

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

What are we building

We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to:

Multi-agent, multi-modal customer interactions.
Agents which can handle agent decision hubs.
Evaluation engines to score and diagnose interactions.
Generating insights from chat to improve SOP, Tools and Product
Flow Fine-tuning & deployment pipelines
Observability with agent telemetry systems Safety, governance, and cost optimization layer.

What are we looking for

We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years.

Competencies

Create explainable workflows for multi-agent systems
Design and operate evaluation systems for millions of conversations
Fine-tuning of language models and its deployment workflows
Architect low-latency pipelines for text/voice interactions
Ensure safety, auditability, and compliance by design
Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines
Create standards for prompt design, prompt improvement, agent traits, and safety checks
Build APIs, SDKs, and runtimes for agent execution
Mentor juniors and contribute to platform-wide thought leadership
Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns)
Background in LLM ops including training, data pipelines, GPU scheduling
Experience with Voice & telephony integrations
Knowledge of safety model design or compliance frameworks
Experience building internal developer platforms or SDKs

Product Management

You have built product(s) that are absolutely *loved* by its customers. If your product is loved by a hundred people, great, if loved by a few million, even better.

Engineering

You have strong opinions and can explain why you have those with an objective reason.

Data Science

Your models have been deployed in real world applications and you can showcase the value to the company, business based on the work you have done

Soft Skills

Able to demonstrate attention to detail in projects or products that you have built Expected to be able to explain your choices with reason. We will seek people who can debate and discover the right way to solve a problem in a team environment

Why join us

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager.