Product Designer, Core Platform
Senior Product Designer for Cresta's Core Platform, focusing on designing world-class customer experiences using conversational AI, machine learning, and real-time data analysis, with expertise in Python and AWS.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About this role:
The Platform Product Designer is responsible for the horizontal frameworks and shared capabilities that every Cresta product is built on top of — from AI Agent and Agentic Assist to QM/Coaching and Insights.
You design platforms, not point solutions. You think horizontally and systematically. You make sure cross‑cutting concerns are solved once as a reliable, extensible platform, then reused across products and customers — rather than being rebuilt product‑by‑product. Your work makes these capabilities self‑serve and customizable for both internal squads and external customers/partners.
Note this is not a Design Systems-only role. Example workstreams include but are not limited to:
Responsibilities:
Posted June 6, 2026