Senior Principal Technical Consultant-ServiceNow-Integrated Risk Management IRM

The Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Technical Consultant is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Develop solutions for our customers through technical configuration of the Risk & Resilience products
• Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
• Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
• Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes
• Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
• Develop required workspace components using UIB and otherwise to meet the acceptance criteria
• Prepare all customer-facing deliverables focused on