remote
Senior Platform Architect - Zendesk
Software Engineer
Senior Platform Architect leading AI‑driven customer engagement solutions, shaping technical strategy, and influencing enterprise and mid‑market executives on the business value of the platform.
About the role
Key Responsibilities
- Define and drive the technical vision for AI‑powered customer engagement platforms across the enterprise portfolio.
- Architect scalable, secure, and high‑performance solutions that integrate with existing cloud and on‑premise systems.
- Collaborate with sales, product, and engineering teams to translate business requirements into robust technical designs.
- Present solution value propositions to C‑level and director‑level stakeholders, addressing both technical merit and ROI.
- Stay ahead of competitive trends, evaluating emerging AI and cloud technologies to maintain market leadership.
Requirements
- 10+ years of experience in solution architecture, with a focus on AI and customer engagement platforms.
- Proven track record of selling complex technical solutions to enterprise or mid‑market customers.
- Deep understanding of cloud infrastructures (e.g., AWS, Azure, GCP) and modern software development practices.
- Excellent communication skills, capable of influencing senior executives and translating technical concepts into business outcomes.
- Strong problem‑solving mindset and a customer‑obsessed approach to delivering value.