Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers.
The Main Responsibilities
- Proactively identify, design, and implement opportunities to simplify, standardize, and automate network operations by leveraging AI-driven insights and automation technologies to improve reliability, scalability, and operational efficiency.
- Embed AI capabilities into existing network and NOC workflows (e.g., monitoring, incident response, capacity planning, and change management) to reduce manual effort and cognitive load while preserving service integrity, compliance, and operational resilience.
- Act as a feedback conduit between engineers and AI/tooling owners by capturing adoption friction, usability gaps, and performance limitations, and translating those findings into actionable requirements and continuous improvements for AI platforms and automation processes.
- Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations.
- Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
- Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions
- Maintain current knowledge base regarding complex routing, switching
- Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services.
- Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.
- Troubleshoot and resolve complex issues
- Provide high-level off-hours support on a rotating basis with other en