Software Engineer
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People
We are:
Nimble – We focus on what matters most, adapt fast and embrace change
Original – We think differently, stay curious and innovate
Driven – We are bold, bring energy and own the outcome
Engaged – We operate as one, building strong relationships
4 More – We always go further for our people, customers and partners
About the role
Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
Responsibilities
Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
Provide technical leadership during major incidents, supporting coordinated and effective recovery.
Drive accountability for technical quality, ticket standards, and resolution approaches.
Support engineers with troubleshooting, guidance, and best practice.
Contribute to problem identification and root cause resolution, reducing repeat incidents.
Review and assure quality of tickets, configurations, and documentation.
Maintain clear communication with stakeholders during escalations and priority incidents.
Support adherence to SLA, incident, and change management processes.
What will you bring?
Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Posted July 31, 2026