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Senior Network Escalation Engineer - ECI
Software Engineer
Senior Network Escalation Engineer responsible for resolving complex network incidents, optimizing performance, and supporting security for global financial services clients using Cisco, routing, switching, and automation tools.
About the role
Key Responsibilities
- Lead the resolution of high‑severity network incidents, performing deep-dive analysis and root‑cause identification.
- Design, configure, and optimize Cisco routing and switching infrastructure to meet performance and reliability targets.
- Implement and maintain network security controls, including firewalls, VPNs, and intrusion detection/prevention systems.
- Develop and maintain automation scripts (e.g., Python) for monitoring, diagnostics, and routine network tasks.
- Collaborate with cross‑functional teams to provide technical guidance, knowledge transfer, and documentation for escalated issues.
Requirements
- 5+ years of hands‑on experience with Cisco networking equipment and enterprise‑grade routing/switching protocols.
- Strong expertise in TCP/IP, BGP, OSPF, VLANs, and network security technologies.
- Proficiency in scripting languages such as Python for automation and troubleshooting.
- Demonstrated ability to manage complex escalations and communicate technical solutions to both technical and non‑technical stakeholders.
- Relevant certifications (e.g., CCNP, CCIE, or equivalent) preferred.
Skills
cisconetwork security