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Senior Microsoft 365 M365 Engineer - National Consulting Partners
Software Engineer
Senior M365 Engineer delivering Tier 3 support for a hybrid Microsoft 365 environment, troubleshooting complex issues across Azure AD, Exchange, SharePoint, Teams, and PowerShell automation for a large federal client.
About the role
Key Responsibilities
- Provide advanced Tier 3 engineering, operational, and escalation support for a hybrid Microsoft 365 enterprise environment.
- Diagnose and resolve complex issues involving Azure AD, Exchange Online, SharePoint, Teams, and related services.
- Implement and maintain PowerShell scripts and automation to streamline support workflows and incident resolution.
- Collaborate with cross‑functional teams to design, test, and deploy solutions that enhance system reliability and security.
- Document troubleshooting steps, create knowledge base articles, and mentor junior support staff.
Requirements
- 5+ years of experience supporting Microsoft 365 in a large, hybrid environment.
- Strong expertise in Azure AD, Exchange Online, SharePoint, Teams, and PowerShell scripting.
- Proven ability to troubleshoot complex authentication, mail flow, and collaboration issues.
- Excellent communication skills and a customer‑focused mindset.
- Relevant Microsoft certifications (e.g., MS-100, MS-101, MS-500) preferred.