Senior Manager, Technical Account Management Enterprise - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Technical Account Management (Enterprise) based in the United States.

The Senior Manager, Technical Account Management (Enterprise) will lead strategic customer relationships and drive long-term value across a portfolio of enterprise accounts. This role combines technical expertise, customer leadership, and business strategy to ensure successful adoption, expansion, and retention of enterprise solutions. You will partner with executive stakeholders, technical teams, and cross-functional leaders to deliver measurable outcomes and strengthen customer partnerships. The position requires a strong understanding of enterprise technology environments, account management practices, and customer success strategies. You will help shape scalable processes, improve customer experiences, and influence product and service improvements through customer insights. This is an opportunity to make a significant impact in a fast-growing, technology-driven environment while managing complex, high-value relationships.

Accountabilities:

The Senior Manager, Technical Account Management (Enterprise) is responsible for developing trusted relationships with enterprise customers, ensuring successful technical engagement, and driving business growth through strategic account management.

• Lead the technical account management strategy for a portfolio of enterprise customers, ensuring strong adoption, customer satisfaction, retention, and expansion opportunities.
• Build and maintain executive-level relationships with key customer stakeholders, acting as a trusted advisor and strategic partner.
• Partner with customer success, sales, product, engineering, and support teams to align technical solutions with customer goals and business outcomes.
• Develop account strategies, success plans, and engagement models that improve customer value and strengthen long-term partnerships.
• Identify customer risks, technical challenges, and opportunities for optimization, creating proactive action plans and escalation paths.
• Guide customers through complex technical initiatives, integrations, platform adoption, and operational improvements.
• Lead business reviews and executive presentations, communicating performance insights, recommendations, and future opportunities.
• Gather customer feedback and translate insights into actionable improvements for internal teams and product development.
• Establish repeatable processes, best practices, and frameworks that improve technical account management scalability.
• Mentor team members and contribute to the continued development of technical account management capabilities.

Requirements: