Senior Manager, Solutions Engineering Northern Europe - name

Examples of desirable skills, knowledge, experience and goals

Our Solutions Engineers and Managers come from a wide range of backgrounds: engineering, software development, finance, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.

What you need

The Solution Engineering Manager role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Solutions Engineer. Your capabilities may include a mix of the following:

• 15+ years of pre-sales / SE experience in a reputable IT company.
• 5+ years of experience as a frontline or second level SE manager role.
• Strong understanding of the Northern European (Benelux / Nordics) market, proven track record of business engagements with customers in that market.
• Proven track record of business growth and talent acquisition (team building).
• Demonstrable experience in coaching, leadership skills and team management
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
• Understanding of customers buying decision process and how to influence it, and the ability to make intelligent business decisions to drive to revenue targets
• Expertise in internet technologies: OSI Model layers 1-7, BGP, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare ’s specific products, but with industry trends.

Bonus points:

• BSc/MSc or equivalent degree in a technology related field.
• MBA is a plus.
• Demonstrated experience with a scripting or programming language (e.g. Python, JavaScript, Bash, Go) and a desire to expand those skills;
• Industry and technology certifications
• Exposure to emerging technical landscape trends, such as Zero Trust and Serverless computing.
• Experience in Cloud project deployments
• Speaking one other European language in addition to fluent English

Inter-Team Goals