onsite
Senior Manager, Solution Engineering - Freshworks
Software Engineer
Lead a high‑impact solution engineering team, driving cloud‑based SaaS adoption through technical pre‑sales, architecture design, and customer success initiatives.
About the role
Key Responsibilities
- Lead and mentor a team of solution engineers to deliver compelling technical pre‑sales engagements for cloud‑based SaaS solutions.
- Design and present scalable architecture solutions that align with customer business goals and technical requirements.
- Collaborate with sales, product, and engineering teams to create tailored demos, proof‑of‑concepts, and technical roadmaps.
- Drive adoption and success metrics by ensuring smooth hand‑off to implementation and support teams.
- Stay current on industry trends, emerging cloud technologies, and competitive landscape to inform solution strategies.
Requirements
- 10+ years of experience in solution engineering, technical pre‑sales, or related roles within SaaS or cloud services.
- Deep expertise in cloud platforms (AWS, Azure, or GCP) and architecture best practices.
- Proven track record of leading high‑performing teams and delivering complex technical solutions.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical mindset with the ability to translate business needs into technical solutions.