remoteonsite
Senior Manager, Solution Delivery - Sitetracker
Software Engineer
Lead a global delivery center to scale SaaS implementation, drive operational excellence, and ensure customer success across AMER, EMEA, and APAC regions.
About the role
Key Responsibilities
- Build and scale a Center of Excellence for SaaS implementation, establishing processes, metrics, and best practices.
- Lead a multi‑regional delivery team, implementing a Follow‑the‑Sun model to provide continuous support across AMER, EMEA, and APAC.
- Partner with Delivery and Resource Management leadership to align capacity, forecasting, and talent development.
- Ensure high‑quality implementation delivery, meeting timelines, budgets, and customer satisfaction targets.
- Drive continuous improvement initiatives, leveraging data and feedback to enhance operational efficiency and scalability.
Requirements
- 5+ years of experience managing large‑scale SaaS or infrastructure implementation programs.
- Proven track record leading distributed, cross‑functional teams in a global delivery environment.
- Strong expertise in Agile project management, resource planning, and delivery governance.
- Excellent stakeholder and executive communication skills, with a focus on customer success.
- Bachelor’s degree in Engineering, Computer Science, Business, or related field; advanced degree preferred.