About The Team:
At Rubrik, we're building an IT organization that helps employees do their best work every day. As the Senior Manager of Corporate IT, you'll lead the Service Desk team and provide regional oversight for Endpoint Engineering, System Administration, Audio Visual technologies, working closely with global teams to deliver a consistent and reliable employee IT experience. Your focus will be on delivering reliable, secure, and scalable IT services while continuously improving the employee experience. This is a hands-on leadership role where you'll balance day-to-day operations with long-term strategy. You'll work closely with teams across HR, InfoSec, Workplace, and Engineering to solve problems, simplify processes, and introduce automation that makes work easier for everyone. We're looking for someone who enjoys building high-performing teams, using data to improve operations, and creating practical solutions that scale. If you have a customer-first mindset, value collaboration, and enjoy driving meaningful change. As one of the senior leaders in Corporate IT, you'll be trusted to guide operational decisions, mentor your team, and help shape the future of IT at Rubrik..
What you’ll do:
- Lead and develop the Service Desk team while partnering with other leaders to oversee Endpoint Engineering, System Administration, Audio Visual, and IT Automation functions, ensuring consistent service delivery and operational excellence.
- Own the overall employee IT experience by improving service quality, operational efficiency, and customer satisfaction.
- Identify opportunities to automate repetitive tasks and expand self-service through AI and workflow automation.
- Manage onboarding, offboarding, major incidents, and cross-functional escalations with a security-first approach.
- Partner with Finance on forecasting, budgeting, procurement and participating in ongoing external audits relevant to IT-managed systems (SOC2, SOX, PCI)
- Define team goals, track KPIs, and communicate progress.
- Manage vendors, budgets, and service contracts.
- Serve as the senior escalation point for complex IT challenges
Experience you’ll need :
- 10+ years of experience in Corporate IT, including atleast 5 years leading teams in a global IT Service Desk environment.
- Strong customer-first mindset and stakeholder management skills
- Hands-on experience deploying and managing enterprise AI platforms such as Claude, OpenAI, Glean, or equivalent AI-powered solutions, with proven ability to integrate them into IT operations, automation, and employee support workflows.
- Demonstrated ability to leverage automation and AI to improve operational efficiency, enhance self-service, and reduce manual effort.
- Experience with Jira Service Management or similar ITSM platforms.