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Senior Mainframe Technical Lead - HCLTech
Engineering Manager
Lead mainframe incident response and maintenance, ensuring rapid resolution of production issues across COBOL, JCL, VSAM, CICS, and DB2 environments while driving stability and SLA compliance.
About the role
Key Responsibilities
- Act as first‑line responder for production incidents and service requests across mainframe applications.
- Monitor alerts, job failures, and system dashboards; acknowledge and resolve within SLA using runbook procedures.
- Execute code and configuration promotions, dataset changes, and batch cycle adjustments to maintain system integrity.
- Document incident details accurately and update runbooks and knowledge bases for continuous improvement.
- Collaborate with cross‑functional teams to analyze root causes and implement preventive measures.
Requirements
- Extensive experience with COBOL, JCL, VSAM, CICS, and DB2 on mainframe platforms.
- Strong troubleshooting skills and ability to work under pressure in a 24/7 environment.
- Proficiency in incident management tools, monitoring dashboards, and runbook execution.
- Excellent communication skills for documenting incidents and coordinating with stakeholders.
- Experience with performance tuning and compliance with SLAs/SLOs is a plus.
Skills
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