Senior IT Support Supervisor Cyber Operations - Defense Information Systems Agency

Key Responsibilities

• Supervise and mentor a team of IT support specialists, ensuring adherence to DISA and US Cyber Command standards.
• Oversee incident response activities, coordinating with security teams to contain, analyze, and remediate cyber threats.
• Manage the Global Service Desk, optimizing ticket flow, SLA compliance, and customer satisfaction.
• Develop and implement process improvements, training programs, and knowledge base content to enhance operational efficiency.
• Collaborate with cross‑functional stakeholders to align IT services with mission objectives and compliance requirements.

Requirements

• 5+ years of experience in IT support or cybersecurity roles, with at least 2 years in a supervisory capacity.
• Strong understanding of DISA policies, US Cyber Command operations, and federal cybersecurity frameworks.
• Proficiency in incident response, threat analysis, and service desk management tools.
• Excellent communication, leadership, and problem‑solving skills.
• Eligibility for 10 USC 1599f Cyber Excepted Service and ability to work within the federal hiring framework.