Senior IT Support Engineer Shift lead

We're looking for a Senior IT Support Engineer (Shift lead) to lead our IT support team and provide technical assistance to resolve complex technical issues. As a Shift lead, you will be responsible for managing the day-to-day operations of the IT support team, ensuring timely and effective resolution of technical issues, and providing guidance and support to junior team members.

The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. You will be responsible for:

• Leading the IT support team and managing day-to-day operations
• Providing technical assistance to resolve complex technical issues
• Developing and implementing IT support processes and procedures
• Collaborating with cross-functional teams to resolve technical issues
• Providing guidance and support to junior team members

The successful candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a team environment.

Requirements:

• 5+ years of experience in IT support
• Strong background in Linux, Python, and Node.js
• Experience with AWS and ITIL
• Excellent problem-solving skills and attention to detail
• Ability to work effectively in a fast-paced environment