Senior IT Support Engineer

Scope of Role

As a Senior IT Support Engineer, you will ensure the technical integrity, regulatory alignment, and operational resilience of Bamboo’s platforms that facilitate money movement and exchange of value. You will use your deep understanding of systems architecture, access governance, and compliance frameworks to analyze current networks, create more robust internal processes, proactively mitigate operational risks, and create a highly reliable, compliant environment. You will bring senior-level systems integrity expertise to the team, lead technical compliance specifications, participate in cross-functional syncs, and ensure safe, efficient scaling of our infrastructure. As a senior Individual Contributor, your role is central to anchoring the technical execution of critical risk-mitigation and compliance projects. You will act as a technical multiplier, taking on high-impact implementations and ensuring that technical delivery aligns with our data guidelines, strict regulatory mandates, and platform uptime goals.

What you will be doing:

Work with engineering teams, the Legal team, and the Compliance team across Bamboo on project definition, technical specification, and monitoring as we scale Bamboo’s internal systems and products.

Architect, implement, and audit Identity and Access Management (IAM), endpoint management (MDM), and zero-trust architectures to protect the company’s data and customer assets.

Drive proactive monitoring, capacity planning, and system integrity management to ensure a 99.9% system uptime across all core services, ensuring our technical compliance and access controls never break because of scale.

Stay continuously up to date with industry trends, global reports on operational breaches, and emerging attack vectors, thoroughly analyzing these trends to architect preemptive mitigation and system-hardening strategies.

Lead incident response efforts for internal anomalies or technical compliance breaches, executing rigorous root-cause analysis and post-mortems to continuously harden our infrastructure.

Maintain and oversee compliance-driven tooling (such as SIEM platforms, network traffic analyzers, and access gateways), ensuring all internal configurations meet SOC 2, ISO 27001, and local data protection standards.

Actively mentor junior and mid-level IT engineers through knowledge sharing, policy creation, and thorough process reviews, increasing the team's capabilities without taking on formal managerial tracking.

Carry out proactive system hygiene activities (such as routine credential rotations, vulnerability scanning, and phishing simulations) to reduce technical debt and minimize external attack surfaces.

Safely leverage AI tools within your daily compliance auditing and log-monitoring workflows to model faster anomaly detection practices for the broader IT team, ensuring all AI-assisted operations adhere strictly to Bamboo's data sovereignty