Senior IT Project Manager - Enterprise Implementations - KLIR

About the Role

As Klir scales its enterprise customer base, the number and complexity of concurrent implementations is increasing. We're hiring a Senior IT Project Manager to own the governance, coordination, and successful delivery of a portfolio of enterprise Klir implementations — critical to ensuring predictable delivery across multiple customers while maintaining strong customer partnerships and high-quality outcomes.

This person will act as the primary conduit between Klir and multiple enterprise customers, working closely with customer-side IT project managers while orchestrating Klir's internal implementation, data, product, and customer success teams.

For the first 12 months, this role will have a concentrated focus on a single flagship enterprise implementation — a large-scale, multi-year program involving multiple public agencies, engineering partners, and regulatory stakeholders — before the portfolio expands to additional enterprise customers over time. You are not expected to perform hands-on technical implementation, but you must be highly comfortable with enterprise IT concepts, integrations, and data migration conversations, and able to lead those discussions with confidence.

Location: This is a remote position located in California .

What You'll Do

Portfolio & Delivery Management

• Own a portfolio of concurrent enterprise Klir implementations, including an initial anchor program with a single large, multi-agency public-sector customer.
• Balance priorities, capacity, and risk across multiple active projects.
• Provide clear visibility into portfolio status, risks, and dependencies.
• Ensure consistent delivery standards while adapting to customer-specific needs.

Project Governance & Initiation

• Lead formal project initiation for enterprise Klir implementations.
• Develop and maintain Project Initiation Documents (PIDs), governance frameworks and RACIs, and stakeholder maps and communication plans.
• Establish and run delivery cadence, including weekly project status meetings, monthly project check-ins, and quarterly executive steering committee meetings.

Delivery & Execution Management

• Own integrated project plans and manage delivery against agreed scope, milestones, and timelines.
• Track risks, issues, dependencies, and mitigation plans across the portfolio.
• Proactively manage delivery risk in complex, multi-stakeholder environments, including programs spanning multiple public agencies and engineering/implementation partners.
• Lead change control and scope discussions in partnership with internal teams and customers.

Customer & Stakeholder Management

• Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts.