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Senior IT Project Delivery Manager - Code Decode Labs Pvt. Ltd.
Program Manager
Seasoned Senior IT Project Delivery Manager who drives end‑to‑end delivery of cybersecurity and network infrastructure solutions, ensuring profitability, SLA compliance, and high customer satisfaction in enterprise environments.
About the role
Key Responsibilities
- Lead the full lifecycle of cybersecurity, network, and cloud infrastructure projects for enterprise clients, from initiation through closure.
- Coordinate cross‑functional teams, including engineers, consultants, and vendors, to meet project milestones, budgets, and quality standards.
- Manage stakeholder expectations through regular communication, status reporting, and issue escalation.
- Identify, assess, and mitigate project risks, ensuring SLA adherence and on‑time delivery.
- Drive continuous improvement by applying Agile and ITIL best practices to enhance delivery efficiency and customer satisfaction.
Requirements
- 5+ years of experience managing large‑scale IT infrastructure, cybersecurity, or cloud projects for enterprise customers.
- Proven ability to lead multi‑disciplinary teams and manage complex stakeholder environments.
- Strong knowledge of network design, security frameworks, and cloud platforms (e.g., AWS, Azure, GCP).
- Excellent communication and negotiation skills, with a focus on customer‑centric outcomes.
- Relevant certifications such as PMP, PRINCE2, CISSP, or equivalent are preferred.