Senior IT Manager - Lightfully Behavioral Health

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully .

Job Summary:

The Sr. Manager of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs. This is a senior technology role serving as the internal authority on systems, security, and technology investment.

The Sr. Manager of IT directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations. The ideal candidate is a hands-on operator with healthcare IT experience who can manage vendors, secure a clinical environment, and drive platform improvements.

Major Responsibilities:

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).

IT Operations & Infrastructure

• Manage company-wide IT operations across all program locations
• Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning
• Manage Microsoft 365 administration and identity and access management
• Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms
• Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans
• Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment