onsite
Senior IT Help Desk Engineer - symplr
Software Engineer
Senior IT Help Desk Engineer providing first‑line support, incident resolution, and request fulfillment for internal users, leveraging expertise in Windows, Active Directory, Office 365, and ITSM processes.
About the role
Key Responsibilities
- Serve as the first point of contact for hardware, software, and application issues, delivering timely resolutions.
- Document all incidents, requests, and resolutions accurately in the ITSM ticketing system.
- Perform routine request fulfillment tasks such as employee onboarding, user account provisioning, and access management.
- Maintain and troubleshoot Windows workstations, laptops, and peripheral devices.
- Manage Active Directory accounts, group memberships, and security permissions.
- Support Office 365 services, including email, Teams, and SharePoint, ensuring optimal user experience.
Requirements
- 3+ years of experience in a corporate help desk or technical support role.
- Strong knowledge of Windows operating systems, Active Directory, and Office 365 administration.
- Proficiency with an ITSM ticketing platform and documented incident management processes.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non‑technical users.
- Demonstrated ability to prioritize and manage multiple support requests in a fast‑paced environment.