Senior IT Engineer - Black Sheep Support Ltd

Ready to Take the Lead? We’re Hiring a Senior IT Engineer

(Full-time, Office-Based, Monday – Friday)

At Black Sheep Support , we’re looking for an experienced Senior IT Engineer to join our growing technical team and help take the business to the next level. With an exciting pipeline of new sales and customer projects, this is a great time to make your mark.

Working alongside our CTO, another Senior IT Engineer, and a small team of engineers, you’ll take the lead on complex technical work while staying close to our customers and the day-to-day operation of the business.

This is a broad, hands-on role in a growing MSP. You’ll deliver projects and resolve complex support issues, but you’ll also be ready to roll up your sleeves and help wherever needed – from pre-sales and customer onboarding to billing queries and the support queue. We need a self-starter with a can-do attitude who enjoys variety, takes ownership and wants to make a visible impact.

The Role

As a Senior IT Engineer , you’ll take ownership of customer outcomes from the first technical conversation through to implementation, handover and ongoing support. You’ll ensure work is well planned, clearly communicated, documented and delivered to a high standard.

No two days will look exactly the same. The role combines project delivery, third-line support, customer relationship management and the practical commercial tasks that keep a growing MSP running smoothly.

You’ll be a senior, trusted member of a close-knit team: confident working independently, generous with your knowledge and willing to step into whatever needs attention. You’ll support and mentor colleagues, improve our ways of working and help us scale without losing the personal service our customers value.

The role is primarily office-based, with occasional travel to customer sites across the UK. There will also be occasional planned out-of-hours work for project implementations where this minimises disruption to our clients.

What You’ll Be Doing

• Owning the technical delivery of customer projects from discovery and planning through to implementation, documentation and handover
• Designing, implementing and supporting Microsoft 365 Modern Workplace environments
• Managing and supporting Microsoft Azure, Entra ID, Intune and Windows environments
• Configuring networking equipment, firewalls and wireless solutions
• Improving customers’ security posture across identity, devices, email, cloud services and networks
• Providing third-line support for complex customer issues and helping the team keep support tickets moving
• Building strong client relationships, understanding requirements and recommending practical, commercially appropriate solutions
• Supporting technical discovery and pre-sales, including scoping solutions, contributing to proposals and setting clear expectations