remote
Senior IT Business Applications Analyst Contract - Siskinds
Software Engineer
Senior IT Business Applications Analyst responsible for optimizing and supporting enterprise business applications, driving process improvements, and collaborating with legal and business teams to deliver reliable technology solutions.
About the role
Key Responsibilities
- Analyze, configure, and maintain core business applications (e.g., Microsoft Dynamics 365, document management systems) to meet the firm’s legal and operational needs.
- Gather and translate business requirements into functional specifications, ensuring alignment with IT service management standards.
- Perform data extraction, reporting, and SQL query development to support decision‑making and compliance reporting.
- Lead small‑to‑medium projects, coordinating with stakeholders, vendors, and internal IT teams to deliver enhancements on schedule.
- Provide tier‑2 support, troubleshoot issues, and implement corrective actions to maintain high system availability.
Requirements
- 5+ years of experience in business applications analysis within a professional services or legal environment.
- Strong knowledge of ITSM processes (ITIL) and experience with enterprise ERP/CRM platforms, preferably Microsoft Dynamics 365.
- Proficiency in SQL for data manipulation, reporting, and ad‑hoc analysis.
- Demonstrated project management skills, including requirement gathering, documentation, and stakeholder communication.
- Excellent analytical, problem‑solving, and communication abilities.
Skills
sqlproject management