Senior IT Business Analyst RLD 30691 - State of New Mexico
Data Analyst
We're looking for a Data Analyst focused on designing and building scalable technical solutions. This senior role requires 5+ years of relevant experience.
About the role
Support the development, enhancement, and maintenance of the Department's Salesforce platform and MuleSoft integration environment by validating business requirements, refining functional specifications, and collaborating with developers, solution architects, integration specialists, and project teams.
Conduct and coordinate user acceptance testing (UAT) for Salesforce applications, MuleSoft APIs, and integrated business processes, ensuring solutions meet business requirements, regulatory obligations, and quality standards prior to deployment.
Analyze and troubleshoot Salesforce and MuleSoft system issues, performing root cause analysis and recommending data-driven solutions to improve system performance, integration reliability, user experience, and operational efficiency.
Develop and maintain comprehensive project and system documentation, including business requirements, functional specifications, process maps, API documentation, user guides, and training materials supporting Salesforce and MuleSoft solutions.
Facilitate user training and knowledge transfer for Salesforce functionality, integrated workflows, and MuleSoft-enabled business processes, ensuring successful adoption of new features, enhancements, and system capabilities.
Monitor the performance and effectiveness of Salesforce applications, MuleSoft integrations, and related business processes, gathering stakeholder feedback and recommending strategic improvements that enhance service delivery and operational effectiveness.
Prepare reports, dashboards, data analyses, and recommendations that leverage Salesforce data and integrated enterprise information to support leadership decision-making, performance management, and continuous process improvement.
Foster effective communication and collaboration among business stakeholders, technical teams, vendors, and project leadership while ensuring quality assurance and adherence to best practices throughout the lifecycle of Salesforce and MuleSoft development, integration, and enhancement initiatives.