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Senior Help Desk Technician - Eliassen Group
Software Engineer
Senior Help Desk Technician providing advanced frontline support for enterprise hardware, software, mobile devices, and cloud platforms, ensuring high availability and user satisfaction across Windows, Linux, and Microsoft 365 environments.
About the role
Key Responsibilities
- Deliver tier‑2/3 technical support for Windows, Linux, and mobile devices, resolving complex issues within SLA.
- Manage Active Directory accounts, group policies, and Microsoft 365 services, including Azure AD integration.
- Diagnose and troubleshoot network connectivity, VPN, and cloud platform problems.
- Document solutions in the ticketing system, creating knowledge base articles for repeatable issues.
- Collaborate with cross‑functional teams to implement system upgrades, patches, and security controls.
Requirements
- 5+ years of help desk or support experience in a large enterprise environment.
- Strong knowledge of Windows Server, Linux (Red Hat/CentOS), and Microsoft 365 administration.
- Hands‑on experience with Azure AD, Office 365, and cloud‑based collaboration tools.
- Excellent troubleshooting, communication, and customer‑service skills.
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate preferred.
Skills
linuxactive directoryazure