About the team:
We are looking for a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team, a group building the next generation of intelligent testing capabilities for ServiceNow customers. This is a high impact engineering leadership role at the intersection of AI, developer tooling, and enterprise platform engineering.
Your team is responsible for helping ServiceNow customers author, manage, and execute automated tests at scale, whether they're validating custom application logic through CI/CD pipelines or ensuring their platform customizations survive an upgrade without regression. You'll be building AI native experiences that make this easier, faster, and more reliable than ever before.
What you get to do in this role:
- Lead multiple product development teams and ensure delivery of high-quality, scalable, and secure software
- Manage a team of engineers, providing technical leadership, mentoring, and career development.
- Drive engineering excellence through architecture, design, and adoption of modern software practices.
- Work with product management and cross-functional stakeholders to set priorities and achieve product and business goals.
- Establish, standardize and scale strategies and automation frameworks across teams to ensure product reliability and performance.
- Drive innovation and continuous improvement across engineering functions, leveraging AI/ML where relevant.
- Drive Knowledge sharing of best practices related to engineering standards with other teams within ServiceNow.
- Anticipate technical and organizational challenges nor restricted to potential issues that might impact multiple products or features due to their broad expanse, providing clarity and structured solutions.
- Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization.
To be successful in this role you have:
- Ability to manage projects with material technical risk at a team level
- Experience with open-source tools and agile development environments
- Fluency in one or more relevant programming languages (Java, JavaScript, TypeScript, etc.)
- An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
- Ability to execute a project based on our priorities, context, risks and desired outcomes
- Proven success in managing large, distributed teams and leading through complexity
- Must have experience providing direct field support to customers
- Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.