Senior Engineer - GEHA Health

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

SKILLS

• Manages and coordinates deployment, development, and expansion of the technology operations environment. • Identifies potential problems with delivery of operational services and develops solutions. • Provides on-call infrastructure support during non-business hours. • Communicate with departmental personnel to ensure effective deployment of technologies. • Serve as technical resource for departmental and company-wide IT solutions. • Provides some third-tier support for Service Desk and Tier-2 support for System Administrators. • Participates in meetings to explain technical solutions and the feasibility of company operations to meet department needs for software and hardware. Works with Engineers and Leadership in finding cost-effective solutions to new and existing software and hardware needs. • Maintains knowledge of associated company management software, architectures, telecommunication products and services. Provides monitoring and reporting of technology operations for more complex systems. • Supports and collaborates with team members, software vendors, and other technical staff on project efforts to achieve implementation plans and timelines. • Monitors system stability and capacity in relation to licensed limits and assists in developing long-term strategies and capacity planning for future infrastructure and telecommunications needs. • Understands quality improvement process. Creates new processes and documentation. Stays focused on key issues and efficient in time use. Produces the desired outcome with a minimum of effort. Able to estimate schedules. • Requires a Bachelor's degree in Computer Science, Information Systems Management or qualified technology certifications in network, systems, or other related certifications. • Requires four-eight years of experience implementing systems and networking environments in large managed environment which may include virtualization, Citrix, Microsoft, telecommunications, call center environments, voice services and gateways, knowledge of storage area networking (SAN), servers with varying operating systems and an understanding of the security, integrity and the safety of company operational efficiencies plus other related products. • Additional years of qualifying work experience may be considered in lieu of formal education. • Requires knowledge of current Microsoft operating environments, with an emphasis on M365