remote
Senior Engineer - Desk Side Services, AMT Asset Management Software - HCLTech
Software Engineer
Senior Engineer – Desk Side Services driving 24/7 Field Service Command Center operations, coordinating real‑time monitoring, incident handling, and vendor engagement using advanced dispatch and monitoring tools.
About the role
Key Responsibilities
- Lead real‑time monitoring of field service operations, ensuring rapid detection and resolution of incidents.
- Coordinate dispatch and resource allocation to field technicians, optimizing response times.
- Manage vendor and contractor relationships, overseeing performance and compliance.
- Analyze operational data to identify trends, recommend process improvements, and enhance service delivery.
- Collaborate with cross‑functional teams to integrate command center insights into broader service strategies.
Requirements
- 1–3 years of experience in field service command center or similar operations.
- Strong knowledge of incident management and dispatch coordination processes.
- Proficiency with monitoring and alerting tools (e.g., Opsgenie, PagerDuty).
- Excellent communication and stakeholder management skills.
- Ability to thrive in a 24x7 global delivery environment.