Senior Engineer, AI Developer
Fin is seeking a Senior Engineer, AI Developer to join the AI Developer Experience Enablement team. This role focuses on transforming Fin's R&D into an AI-first engineering organization by building AI-driven automation agents, enhancing developer environments with AI-assisted workflows, and improving codebases for AI accuracy. The successful candidate will ship tangible solutions that enhance developer productivity and operationalize AI for real-world engineering effectiveness.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Fin is the AI Customer Agent company. Our AI agent, Fin, is transforming customer experience for businesses, and we believe that the same AI transformation should power our R&D organization. At Fin, shipping is our heartbeat. We are hiring a Senior Engineer for Builder Tools: the AI Developer Experience Enablement team. This is the team that makes shipping delightful, fast, and low-toil for hundreds of engineers and agents. Your mission is to help turn Fin's entire R&D organization into an AI-first engineering machine. We’ve made incredible progress, 90%+ of our code is already written by Claude, but that volume creates entirely new scaling and orchestration challenges. You will work across our codebases, developer environments, and internal tooling to make AI a trustworthy, everyday accelerant.
You will ship tangible solutions every day that work, prove their value, and scale. You’ll focus on developer enablement: operationalizing AI for real-world engineering effectiveness and eliminating drag so all of R&D can do their best work.
We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.
You’ll be at the heart of Fin's shift to AI-first engineering. We’re giving engineers superpowers, shipping solutions that get real traction, and building a foundation for world-class developer productivity. You’ll work alongside kind, driven colleagues and have the autonomy to make a company-wide impact.
Posted June 2, 2026