Senior Engagement Manager

About Dataiku

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

About the Role

Dataiku is looking for a Senior Engagement Manager to join the team. The ideal candidate is an energetic individual passionate about deploying big data technologies and using data science to solve business problems and who will efficiently help customers drive their projects to get the most out of Dataiku DSS.

As a part of the Global Services team, the Senior Engagement Manager is responsible for driving smooth client implementations of our product.

How You'll Make An Impact

• Effectively project-manage the delivery to our clients of Dataiku’s suite of professional services: such services include assisted software installation, customer training/coaching, and full development of data science projects for our customers
• Maintain consistent and concise internal communication across multiple teams
• Build and maintain relationships with key partners, both within Dataiku and among our customers
• Ensure customer satisfaction throughout the implementation process and minimize the time-to-value for our customers
• Contribute to the standardization of our implementation processes while Dataiku continues our rapid growth
• Set up our customers for success using Dataiku DSS from day one
• Contribute to the selling of services in the region

Your skilled coordination of the deployment, training, and adoption of best practices will position our Customers and Partners to derive the maximum value from the software, contributing to their data-driven operational success.

What You'll Need To Be Successful

• 6 years + of experience in advanced analytics, data science projects, or consulting
• Demonstrated project management skills including leadership, communication, and customer management (Experience providing customer training is a plus)
• Experience in project managing complex projects and difficult stakeholders
• An interest in staying current on the latest techniques (Python, R, Scala, Hadoop, Spark, H2O, SQL…)
• Experience in enterprise data projects and familiarity with advanced analytics technologies is a plus
• Ability to explain data science concepts.
• You must be technically-minded, but you don’t have to be an engineer to do well here
• Organised, process-oriented, and resourceful
• Bachelor’s degree required
• PMP certification or similar training is a plus