Senior Director - Technical Program Management, Field Service - Salesforce

Key Responsibilities

• Lead and scale end‑to‑end technical programs for field service products, ensuring on‑time, on‑budget delivery and alignment with business strategy.
• Drive Agile practices across multi‑disciplinary teams, facilitating sprint planning, retrospectives, and continuous improvement.
• Collaborate with product, engineering, operations, and customer success leaders to define program scope, priorities, and success metrics.
• Manage program risks, dependencies, and resource allocation, proactively mitigating blockers and ensuring stakeholder visibility.
• Champion data‑driven decision making, using analytics to track progress, forecast outcomes, and report status to executive leadership.

Requirements

• 10+ years of program or project management experience in a technology or SaaS environment, with at least 5 years in a senior leadership role.
• Proven track record delivering complex, cross‑functional programs that impact large customer bases.
• Strong Agile expertise (Scrum, SAFe, or similar) and experience leading Agile ceremonies at scale.
• Excellent communication, stakeholder management, and influence skills across all levels of an organization.
• Experience with field service or customer‑facing technology solutions is highly desirable.