Senior Director, Security Technology Specialist - Cloud Software Group

As a Lead Product Specialist you will use your knowledge and experience to work with customers to better understand their needs and challenges and map them to capabilities across our products and services. You’ll work closely with the Cloud Software Group (CSG) field teams and provide hands-on product expertise to a variety of customer segments, including many Fortune 100 & 500 customers, to deliver technical outcomes that help drive the successful adoption and expansion of our solutions. As a specialist, you’ll focus on new and advanced capabilities of our products as well as use cases to help support expanding the customer’s journey with CSG. As part of the Product Specialist team you’ll work with Account Technology Strategists, Account Executives, SolutionEnterprise Architects, Customer Success and Field CTOs to establish a shared vision with our customers and help them achieve their strategic goals.

Role Responsibility:

Deliver subject matter expert knowledge on designated specialist focus areas and establish yourself as a trusted advisor within the customer to accelerate time to value

Deliver complex, customized demonstrations and proof of value that highlight the outcomes that can be delivered

Navigate technical decision points, architecture, and technical strategy to aid in the adoption and expansion of products and services

Support a successful hands-on technical onboarding experience by managing readiness and assisting with the initial configuration to adopt new products and services

Build awareness of products and features and help remove barriers to adoption

Collaboration with cross-functional teams within the Cloud Software Group including Account Executives, Account Technical Specialists,, Demo Center team, Enablement, and Solution Architects

Collaborate with Product Management to provide bi-directional feedback to and from the PM team to influence product roadmap and provide valuable customer feedback

Help drive awareness into the field technical teams on product specialties including new technical capabilities, new tech previews, customer use cases, and success stories

Delivering value throughout the life of the subscription by supporting the accounts teams, driving deep solution awareness

Have good communication skills, consistently communicating status, next steps, risks, etc. to both internal and external stakeholders

Support emerging technical needs, working to uncover use cases and customer success stories to share with the field

Contribute to internal initiatives to deliver webinars, presentations, and the creation of reference architectures, Techzone guides, etc. to aid onboarding and adoption of new technologies within the field and our customer accounts

Basic Qualifications:

Bachelor’s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experie