remote
Senior Director, SaaS Customer Delivery - AstraZeneca
Software Engineer
Lead the design and execution of a world‑class SaaS delivery function, driving customer outcomes, renewals and expansion while establishing standards and scaling delivery across a growing digital health portfolio.
About the role
Key Responsibilities
- Design and implement a scalable SaaS delivery engine that translates product capabilities into measurable customer and patient outcomes.
- Own end‑to‑end delivery for a portfolio of digital health solutions, ensuring on‑time, on‑budget execution and continuous improvement.
- Develop and enforce delivery standards, governance, and best practices across cross‑functional teams.
- Lead strategic customer relationships, driving renewal, expansion and advocacy through proactive value realization.
- Collaborate with product, engineering, and commercial teams to align delivery roadmaps with market needs and regulatory requirements.
- Build, mentor, and scale high‑performing delivery teams using Agile and DevOps methodologies.
Requirements
- 10+ years of experience delivering complex SaaS solutions in regulated industries, preferably healthcare or life sciences.
- Proven track record of leading large, multi‑disciplinary delivery organizations and managing strategic customer accounts.
- Deep expertise in Agile delivery, cloud platforms (e.g., AWS, Azure) and modern DevOps practices.
- Strong stakeholder management and communication skills, with ability to influence senior executives.
- Demonstrated ability to drive business outcomes, renewals and expansion through value‑based delivery models.