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Senior Director, Product Management - Voice AI - Salesforce
Software Engineer
Leads product strategy and delivery for a Voice AI platform, driving roadmap, market positioning, and cross‑functional execution while leveraging AI, cloud SaaS, and data‑driven insights to create differentiated customer experiences.
About the role
Key Responsibilities
- Define and own the product vision, strategy, and roadmap for the Voice AI platform, aligning with business goals and market opportunities.
- Collaborate with engineering, design, data science, and go‑to‑market teams to deliver high‑impact features on schedule.
- Lead market research, competitive analysis, and customer feedback loops to inform product decisions and prioritize the backlog.
- Establish metrics and KPIs to measure product performance, adoption, and ROI, using data to iterate and improve.
- Mentor and grow a product management team, fostering a culture of innovation, accountability, and customer obsession.
Requirements
- 10+ years of product management experience, with at least 5 years leading AI‑driven or voice‑centric SaaS products.
- Proven track record of shipping complex, cloud‑based solutions at scale.
- Strong analytical skills and ability to translate data and market insights into actionable product plans.
- Excellent communication and stakeholder management skills across senior leadership and technical teams.
- Experience building and scaling high‑performing product teams in a fast‑moving environment.