Senior Director, CRM / Commercial Apps Lead - Incyte Corporation

A global biopharmaceutical company on a mission to Solve On, Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery, development, and commercialization of proprietary therapeutics, Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology, Oncology and Inflammation and Autoimmunity

Headquartered in Wilmington, Delaware, Incyte has operations in North America, Europe, and Asia.

Job Summary:

Within the BIS, Data & Technology team in US Commercial , the Sr. Director, CRM / Commercial Apps Lead owns the CRM & Business Applications operating model across four P&Ls (Oncology, Dermatology, Immunology, and Inflammation) and four Centers of Excellence (Market Access, Patient Services, Portfolio, and Field Force Effectiveness). The role blends business partnership, solution delivery, and platform operations to equip field teams with reliable tools, insights, and support. A defining near-term priority for this role is leading the US transition to a single, future-state CRM platform (Veeva Vault CRM) for the entire US business, in close collaboration with the parallel global effort. The Sr. Director will also serve as the visionary technical leader, working in conjunction with IT and Global leads to provide continual improvements/enhancements to the Veeva system to ensure it evolves to meet organizational needs.

Key Responsibilities:

• Drive the transition to a single, future-state CRM platform (Veeva Vault CRM) for the entire US business, consolidating today’s Veeva CRM and OCE into one system, and own the roadmap, data migration and integrity, integrations, readiness, adoption, and change management across all P&Ls and Centers of Excellence.
• Partner closely with the parallel global CRM transformation to align on design decisions, data models, standards, and timelines so the US program reflects US market needs as well as reinforces the global future state.
• Manage the systems integration (implementation) partner engaged to execute the migration, holding them accountable for delivery quality, scope, schedule, and budget; contribute to partner selection and scoping where applicable.
• Manage, simplify, and integrate CRM and business applications (Veeva CRM/Vault CRM, OCE, RTE, CLM, Veeva Link, Mobile Locker, MedInquiry, content management), leading solution design, integrations, and data flows.
• Serve as a trusted partner to commercial stakeholders and the Centers of Excellence; steward requests through governance and prioritization and tie solutions to measurable outcomes. Collaborate with other BIS and Ops partners to deliver critical tools and capabilities.