Senior Director, AI Engineering - ZS Associates

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ABOUT ZAIDYN

ZAIDYN is ZS’s product business that is already making 9 figure ARR that is growing rapidly at 35%. Our products are used by 8 out of 10 large pharma and over 150 clients worldwide across 100 countries. We are in the middle of building our next generation Agentic AI platform that forms the underpinning of all our AI applications. These Agentic Applications will span Commercial Operations, Personalization/Marketing, Clinical operations, Medical Affairs and Patient Engagement.

THE ROLE

This is ZAIDYN's key AI Engineering leadership position. You will expand and strengthen the team responsible for our agentic platform. This is a hands-on, deeply technical role that requires someone who can hold an architecture conversation with Architects and engineers, then pivot to delivering a pitch of our architecture to a CIO.

You will report directly to the Head of Engineering/CTO, partner with the Sr. Director of Product Management and work alongside our application product and platform teams to define what it means for ZAIDYN to ship trusted, production-grade AI. The word 'trusted' is critical here, and not just another marketing adjective. Our clients are enterprises making real decisions with real consequences and looking for us to enable Agentic operations. Thus, the AI applications we build must be a) Accurate, comprehensive and relevant and b) auditable, governed, and compliant.

RESPONSIBILITIES

Build and l ead the ZAIDYN AI Engineering function

• Lead the dedicated AI Engineering team by hiring, structuring, and setting the technical culture.
• Define the team model that scales with engineering pods organized around platform capabilities and rationalized across geographies.
• Own the full talent lifecycle from sourcing, hiring, onboarding, performance, and retention.
• Partner with Product and QA to establish AI-native development practices including eval frameworks, LLM Ops discipline, and agent observability standards.

Own the Agentic Platform Architecture