Data Scientist
Senior Data Scientist leading AI-driven transformation of IT help desk solutions, building and deploying machine‑learning models, working with embeddings and LLMs, and crafting data pipelines using Python and SQL.
Senior Data Scientist
You remember the first time you wrote a script that actually worked—maybe a Python one-liner, a scrappy Excel formula, or even an SQL query. That little spark of 'Whoa, I just made data do something.' felt just as exhilarating as the moment you saw your first model running in production. Fast forward to today. If embeddings dance in your dreams and experimenting with LLMs and crunching datasets puts a skip in your step, well we’ve got the gig for you.
We’re on a mission to reimagine the IT help desk — taking the mundane and making it smarter, faster, and way less painful. As a Senior Data Scientist, you’ll be at the forefront of this transformation, wielding machine learning, AI, and all your data wizardry to build solutions that make a difference while they make smiles bloom across our customers.
We believe that data science (whether that's a prompt, a new fancy shmancy model or a tried and true statistical method) is the key to transforming tedious IT requests into truly magical experiences. More importantly, we think people belong at the center of this transformation.
As a senior data scientist, you'll be working with a team of people who care -- about our customers, about our world, and about each other. We're looking to build and scale a texture of interactions that put people at the center of technology. You'll operate at the crossroads of engineering, product development, operations, and customer success to uncover patterns in large datasets, predict trends, and optimize our service delivery. You’ll act as an expert communicator, effortlessly breaking down complex technical research and making it clear for teammates from all backgrounds. Additionally, you’ll drive continued innovation by proposing and leading new areas of research.
We believe the combination of ingenuity, technology and care can build amazing moments for our customers -- helping them see around corners and solving problems before they happen, and we think there's a place at the center of this for you.
What we can do for you
What you can do for us
Posted June 26, 2026