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Senior Data Analyst - Global Support - Nutanix
Data Analyst
Senior Data Analyst driving global support insights, leveraging Python, SQL, Tableau, and Power BI to transform operational data into actionable dashboards that enhance customer experience and operational efficiency.
About the role
Key Responsibilities
- Collect, cleanse, and analyze large volumes of support operational data to identify trends, root causes, and improvement opportunities.
- Design and maintain interactive dashboards in Tableau and Power BI that provide real‑time visibility into key support metrics.
- Collaborate with cross‑functional teams to define data requirements, develop data models, and ensure data integrity across systems.
- Translate complex analytical findings into clear, compelling visual stories for senior leadership and product teams.
- Lead ad‑hoc analyses to support strategic initiatives, such as capacity planning, SLA optimization, and customer satisfaction improvement.
Requirements
- 5+ years of experience in data analysis within a large, global support or operations environment.
- Proficiency in Python (pandas, NumPy) and SQL for data extraction, transformation, and analysis.
- Advanced skills in Tableau and Power BI for dashboard creation and data storytelling.
- Strong data modeling, statistical analysis, and Excel skills.
- Excellent communication skills with the ability to present complex insights to non‑technical stakeholders.
Skills
pythonsqltableaupower biexcel