Software Engineer
Senior CX Designer focused on end‑to‑end customer experience, leveraging AI and design thinking to create measurable improvements across Actian’s product ecosystem.
ROLE OVERVIEW
The Sr. CX Designer, AI & Digital Experiences is a hands-on design and execution role within Actian’s Customer Experience team. Reporting to the VP of Customer Experience, this individual is responsible for designing and delivering measurable improvements to the end-to-end customer experience across Actian.
This is a CX-layer role focused on the holistic experience of being an Actian customer: how customers discover, evaluate, onboard, get support, and grow with Actian across a diverse and evolving product ecosystem. The ideal candidate brings design thinking rigor, AI fluency, and a bias toward executable deliverables with demonstrated impact.
Actian’s portfolio spans classic databases, agentic AI solutions and modern SaaS products, which creates both complexity and opportunity. This role will help customers navigate that ecosystem more intuitively by designing cohesive, AI-powered digital experiences that reduce friction and accelerate time-to-value.
RESPONSIBILITIES
AI-Powered Experience Design
Design and prototype AI-powered customer experience touchpoints, including agentic workflows, intelligent chatbots, and AI-assisted self-service interactions across the customer lifecycle Identify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiency Collaborate with marketing, sales, product, engineering and customer success teams to translate AI capabilities into intuitive, customer-centered experience concepts
End-to-End Digital Experience
Map and analyze the full customer journey across Actian’s digital ecosystem including web, community, support, onboarding, and self-service channels to identify gaps and prioritize high-impact improvements Design connected, cohesive digital experiences that help customers more easily find what they need and derive value faster Champion a consistent experience layer across Actian’s diverse product portfolio, ensuring customers have a unified sense of engagement regardless of which product they interact with
Self-Service & Product-Led Growth
CX Design Execution & Deliverables
Posted June 21, 2026