Senior Customer Solutions Resident Architect

About Us

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture.

We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

• Reliable, high-quality data is the fuel that propels AI-powered data engineering.
• AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve.
• We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.

dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values .

Location: Remote, US

About the Role

We are seeking an experienced Senior Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks.

This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.

What You'll Do

• Support strategic pre-sales opportunities by providing technical expertise to prospects
• Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
• Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades
• Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth
• Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
• Build solution MVPs and guide long-term technical strategies tailored to customer needs
• Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
• Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
• Provide feedback to Product and Engineering to improve cust