We're looking for a QA Engineer focused on designing and building scalable technical solutions. This senior role requires 5+ years of relevant experience.
About the role
Serve as an internal and external customer-facing quality representative, working directly with customers to address inquiries, requests, excursions, complaints, and quality concerns.
Build strong customer relationships through responsive communication, technical expertise, and timely issue resolution.
Support and lead the Quality portion of customer QBRs
Lead customer-facing corrective action activities, including 8D responses, root cause investigations, and containment actions.
Ensure customer expectations and contractual quality requirements are consistently met.
Investigate and determine sources of potential defects related to wafer fabrication processes, technology transfers, product development, manufacturing excursions, or FARs.
Drive implementation of effective structured problem-solving techniques, 8D corrective and preventive actions (CAPA), and verify long-term effectiveness.
Utilize structured problem-solving methodologies, including 5-Why, Fishbone, FMEA, SPC, DOE, and statistical analysis techniques.
Work cross-functionally with manufacturing, process engineering, yield engineering, reliability, and operations teams to resolve customer-related issues.
Support nonconforming material review and disposition activities.
Participate in process change reviews and assess customer quality impacts.
Support transfer and development activities for customer processes within the fab.
Support and maintain compliance with SWTX quality management systems/standards: ISO 9001 and IATF 16949.
Participate in internal audits, customer audits, and external certification audits.
Maintain accountability for assigned procedures, quality documentation, and records.
Support risk management activities and implementation of quality system improvements.
Develop and communicate customer quality metrics, scorecards, trend analyses, and status reports.
Drive continuous improvement initiatives focused on defect reduction, process capability, customer satisfaction, and operational excellence.
Ensure the top Pareto Analysis items of our customer-facing metrics have activity to improve/reduce.
Demonstrate leadership in driving cross-functional quality improvement initiatives.
BS in a STEM discipline or equivalent combination of education, training, and experience.
5+ years of quality engineering, semiconductor manufacturing, or customer quality experience in a regulated manufacturing environment.
Working knowledge of semiconductor wafer fabrication processes, preferably in a 200mm or 300mm fab environment.
Understanding of quality standards: ISO 9001, IATF 16949.
Experience with SPC, DOE, MSA, FMEA, CAPA, and statistical analysis methodologies.
Understanding of risk management principles and implementation of effective corrective actions.