Senior CTMS Delivery Product Manager Salesforce

Role Overview

The Senior CTMS Delivery Product Manager is responsible for technical delivery, system design coherence, and architectural integrity of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components.

This role sits within the technology organization and serves as the technical design authority for CTMS delivery , ensuring that ClinOps-owned business decisions and outcomes are implemented using a holistic, end-to-end system architecture that supports scalability, compliance, and long-term maintainability.

The role focuses on how CTMS changes are designed and delivered technically, while system roadmap and final business decisions remain with Clinical Operations , consistent with the CTMS governance model .

Key Responsibilities

CTMS Technical Architecture & System Design

(IT Delivery Accountability | ClinOps Consulted)

Act as the CTMS Technical System Architect for Salesforce and Cloudbyz implementations

Maintain a holistic architectural view of the CTMS platform across:

Study, site, subject, and financial modules

Integrations with EDC, eTMF, IRT, ERP, and analytics systems

Evaluate proposed changes for cross-module, cross-study, and cross-system impacts

Define and enforce technical design standards , data models, and integration patterns

Prevent fragmented, study-specific configurations that introduce technical debt

Architectural accountability is technical delivery-focused and does not include ownership of business processes, system outcomes, or regulatory risk, which reside with ClinOps .

CTMS Delivery & Execution

(IT Accountable | Cloudbyz Responsible under IT)

Serve as the IT delivery owner for CTMS enhancements and platform changes

Execute delivery against a ClinOps-defined and approved CTMS roadmap

Manage Cloudbyz as an IT vendor , ensuring execution aligns with internal architectural standards

Lead Agile delivery activities including backlog refinement, sprint planning, and release execution

Balance configuration vs. customization decisions to support scalability and maintainability

Business Intake & Translation (Design-Governed)

(ClinOps Accountable | IT Responsible for Translation)

Partner with Clinical Systems and business stakeholders to:

Review approved change requests from a system-design and delivery feasibility perspective

Translate requirements into technically sound user stories and acceptance criteria

Surface architectural risks and recommend alternative technical approaches when business requests may compromise system integrity or scalability

Salesforce Technical Leadership

(IT Responsible)

Provide technical product leadership across:

Salesforce configuration, customization, automation, and reporting<