Senior CRM Designer - Wolt - English

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, CRM is one of the key ways we build meaningful, timely relationships with our customers across email, push, in-app, and lifecycle journeys. We're now looking for a Senior CRM Designer to help us raise the quality, scalability, and technical reliability of our CRM creative.

This is a hybrid design-development role for someone who can bridge the gap between high-end visual design and hands-on technical execution. You won't just design CRM assets — you'll build responsive, production-ready emails that can reach millions of customers and render beautifully across major email clients, including Gmail, Apple Mail, Outlook, mobile, and dark mode.

The role is being created to help Wolt move beyond more manual CRM template workflows and improve the quality, consistency, and efficiency of CRM production . You'll help us build better systems, stronger templates, and more reliable execution so our lifecycle communications feel polished, on-brand, and technically robust at scale.

What you'll be doing

• Design visually compelling, on-brand CRM emails and lifecycle communications in Figma .
• Translate Figma designs into responsive, production-ready HTML emails .
• Build clean, email-safe HTML and CSS , including table-based layouts, inline CSS, and responsive structures.
• Ensure emails render reliably across major email clients, including Gmail, Apple Mail, Outlook, mobile environments, and dark mode .
• Bring motion thinking into CRM creative, balancing visual impact with the technical realities of email production.
• Partner with CRM, Marketing, Product, Brand, and regional teams to improve the quality and performance of lifecycle communications.
• Help standardize CRM templates, QA processes, and documentation so teams can move faster while maintaining a high quality bar.
• Test, QA, and troubleshoot emails before launch, ideally using tools such as Litmus or Email on Acid .
• Use performance learnings, A/B test results, and stakeholder feedback to iterate on design systems, templates, and email execution.
• Explore opportunities to use AI and automation responsibly to reduce manual work, improve QA, accelerate