Department: Technology
Reports to: CRM Manager
Location: Remote
Salary Range: $ 75,000 - $132,300
Vibrant Emotional Health ’s groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Overview:
Vibrant is looking for a Senior Salesforce Administrator with knowledge in Salesforce Business Analysis to join our IT team. Reporting directly to the Manager of CRM Systems, you will assist with all functions of CRM programming and design. Your primary focus will be to learn and understand CRM and its features and functionality. You will maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security.
Duties/Responsibilities:
- Perform analysis and provide implementation recommendations based on business requirements.
- Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.
- Communicate complex ideas, concepts, and processes effectively with other engineers and management.
- Contribute to evaluations and improvement of best practices in both process and standards.
- Recommend value-added changes to existing coding practices, standards, and tools.
- Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.
- Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.
- Assess the severity of problems, determine corrective action, and resolve technical issues.
- Monitor end-user usage of the system and perform daily administrative and user support tasks.
- Provide technical support to end users, diagnosing and resolving problems.
- Evaluate and configure CRM systems and provide detailed end-user documentation.
- Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.
- Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
- Collaborate with business partners on user acceptance testing.
- Work closely with project managers, UI/UX designers, other developers, and data analysts.
- Write technical specifications and documentation.
Required Skills/Abilities:
- Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.