Senior Consultant - Lab Information Systems LIS - Nordic Global

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Senior Consultant - LIS

The Senior Consultant provides consulting services to clients on Lab Information Systems (Oracle Health/Cerner, SCC Soft, Sunquest, WellSky, Orchard, Apex...) -related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits. Your specific responsibilities may include, but are not limited to: guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance; acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer; cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support; resolving escalated problems and issues using solution knowledge and expertise; addressing complex client concerns raised during installation, operation, maintenance, or solution application; performing test script execution; and creating and participating in unit and integrated testing.

Key Responsibilities

The Senior Consultant will perform LIS-related consulting and optimization of information technology services for Nordic clients, including, but not limited to

Applying technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems

Serving as a subject matter expert in their LIS domain area(s)

Mentoring client project teams as necessary in project and system build strategy

Tracking and documenting work performed and adhering to status reporting expectations as requested

Working closely with project leadership on documentation of issues and facilitation of solutions

Analyzing and monitoring workflows, providing documentation and optimization suggestions

Leading meetings regarding project status and ongoing work product coordination

Additional specific duties related to the project as may be required and dictated by individual clients; these duties are documented on a per-contract basis in the client’s statement of work

Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications

Responsible for engaging in evaluation and testing of new technologies with emphasis on interoperability

Working with the client’s cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution

Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications

Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients

Maintaining strong