Software Engineer
Senior Business Systems Analyst driving healthcare solutions through business analysis, requirements gathering, and process modeling, leveraging SQL, Agile practices, and data visualization tools to improve resuscitation training systems.
To Help Save More Lives
RQI Partners is a mission-driven partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.
We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent — every patient, every time.
Founded in 2018, we’re growing fast and looking for people passionate about making an impact. Learn more about the role below!
This position will be posted for a minimum of five (5) calendar days and may remain open until a sufficient pool of qualified applicants has been identified.
Position Overview :
The Senior Business Systems Analyst is a senior individual contributor responsible for performing advanced business analysis and solution design to support RQI Partners’ use of Salesforce. This role works closely with business stakeholders across Sales, Marketing, Service, Finance, and IT to understand business objectives, analyze processes, and translate requirements into scalable Salesforce solutions. The Senior Analyst combines strong business analysis expertise with deep Salesforce technical knowledge to ensure solutions deliver measurable business value while aligning to established architectural standards.
Position Holder is Accountable For:
Partner with business stakeholders to evaluate business objectives, operational challenges, and user needs through interviews, workshops, and process analysis.
Translate business requirements into well-defined user stories, acceptance criteria, and functional solution designs.
Design and implement Salesforce solutions that align with business outcomes, technical feasibility, and platform best practices.
Hands on configuration and enhancement of Salesforce functionality across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud & Revenue Cloud Advanced.
Collaborate closely with other Salesforce administrators, developers, architects, and integration teams to deliver scalable and maintainable solutions.
Document AS-IS and TO-BE processes, data flows, and system interactions to support solution design and change management.
Identify opportunities for process improvement, automation, and optimization using Salesforce-native capabilities.
Participate actively in agile delivery ceremonies including backlog refinement, sprint planning, demos, and retrospectives.
Conduct and support testing activities including system testing, UAT planning, defect triage, and deployment readiness.
Evaluate Salesforce features, releases, and AppExchange solutions and provide informed recommendations to stakeholders.
Stay current with Salesforce innovations, proactively assessing new features, beta programs, and industry trends to recommend transformative enhancements to business processes and plat
Posted June 26, 2026